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Good work!

5
16 August 2014 , Maurice G (Lewiston, ME)

Was very satisfated with your company and the work done.

Prompt service

5
10 August 2014 , Sandy B (Lewiston, ME)

Thank you for your prompt same day service!! It was truly appreciated! Thanks Jason

Amazing service!

5
12 July 2014 , Collier C (Lewiston, ME)

Amazing service - will recomand to friends and family

Good job!

5
02 July 2014 , Lyne G (Lewiston, ME)

Good Job! Thank you.

poor service following installation

2
17 June 2014 , Stephen F (Auburn, ME)

I originally had my garage door installed 2 years ago. Just days after install the plastic gasket cover placed on the inside of the door cracked on both sides near the ground. I phoned Jason who… Read more I originally had my garage door installed 2 years ago. Just days after install the plastic gasket cover placed on the inside of the door cracked on both sides near the ground. I phoned Jason who informed me that this "may be a cost" that I would incur. There was a good deal of resistance to even come to my home and look at the failed work. Only several days later did they come to look at the work to determine if, in fact, it was an issue with installation. I was not charged, but was told if they have to return again for the same issue, it would be my dime. The crew spit all over my driveway and left trash and empty bottles in our garage. More recently, one of the sensors randomly stopped working. Further investigation revealed a staple that was used on the initial installation, became corroded, and cut completely through the wire. I called on a Monday morning and asked Jason about this and again received resistance and attitude. I was asked (more so accused) if I had done work on the door (I had not) or if I had moved any wires. He told me the soonest he could have someone come to my home to look at it would be Friday afternoon. He went on to explain that they would "investigate" to see what the problem was - but since this was too far from their install, it would be my cost. Rather than wait, I hired another individual to complete the work. The task took less than 10 minutes to complete and my garage door is now fully operational.

Company response:

We are sorry to hear your experience was anything less than exceptional as we always strive for nothing less than perfection and complete customer satisfaction. It is customary for customer service to ask questions in order to determine the exact cause of the issue at hand and to best inform the installer who will be attending the job site. We apologize if these came across as accusatory in any way. During our busy season, we cannot always address every issue as quickly as we would like and we apologize for the 4 day wait time. We have been in business for decades and our customers are and always have been the most important thing. We apologize if our service did not exceed expectations in this instance. ~I.D.C.

Prompt service

5
12 June 2014 , Rmc C (Lewiston, ME)

Prompt service and quick appointment.

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